Terms of service

By using our website, store, or services (collectively, the "Services"), you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

Section 1 — Eligibility & Account

  • You must be of legal age in your jurisdiction to use our Services.
  • You are responsible for maintaining the security of your account credentials.
  • You are liable for all activity conducted under your account. Account transfers are not permitted.

Section 2 — Orders & Payments

  • You must provide accurate payment and contact information when placing an order.
  • Prices, promotions, taxes, and shipping fees are subject to change without notice.
  • We reserve the right to cancel or refuse any order at our discretion.

Section 3 — Shipping & Risk

  • Shipping timelines are estimates and not guaranteed.
  • Risk of loss transfers to you once products leave our facility.
  • We are not liable for carrier-caused delays, loss, or damage during transit.
  • Fragrance products may be subject to hazmat shipping restrictions. We are not liable for delays or rejections resulting from carrier or customs hazmat regulations.

Section 4 — Products & Descriptions

  • Products are provided "as is" and may vary slightly from descriptions or images displayed.
  • Products may be discontinued or limited in availability at any time without prior notice.
  • Fragrances have a recommended shelf life and may degrade over time if not stored properly. We recommend storing your products in a cool, dry place away from direct sunlight and heat. Tellure is not responsible for product degradation resulting from improper storage or handling after delivery.
  • Individual results and scent perception may vary. Product descriptions are for reference only and do not constitute a guarantee of experience.

Section 5 — Intellectual Property

  • All content, designs, and trademarks are owned by Tellure or its licensors.
  • You may use our Services for personal, non-commercial purposes only.
  • Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

Section 6 — Third-Party Tools & Links

  • Third-party links and tools are provided "as is" without endorsement.
  • We are not responsible for the content, services, or any damages arising from third-party providers.

Section 7 — Feedback

  • Any feedback you submit to us may be used freely, including for commercial purposes.
  • By submitting feedback, you confirm that you own the rights to that content.

Section 8 — Prohibited Conduct You agree not to:

  • Violate any applicable laws or infringe upon intellectual property rights.
  • Interfere with or compromise the operation or security of our Services.
  • Use our Services for any fraudulent, deceptive, or harmful purpose.
  • Purchase products for commercial resale without prior written authorization from Tellure.

Section 9 — Disclaimers

  • Our Services and products are provided "as is" without warranties of any kind.
  • We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
  • We do not guarantee that our Services will be uninterrupted, error-free, or secure at all times.

Section 10 — Limitation of Liability

  • To the maximum extent permitted by law, Tellure is not liable for any direct, indirect, incidental, punitive, or consequential damages.
  • This includes, without limitation, lost profits, revenue, data, or other losses arising from use of our Services, products, or any third-party content.

Section 11 — Indemnification You agree to defend, indemnify, and hold harmless Tellure and its affiliates from any claims, damages, or expenses arising from:

  • Your violation of these Terms.
  • Your unlawful or negligent actions.
  • Your use of the Services or products.

Section 12 — Governing Law

  • These Terms are governed by the laws of the jurisdiction where Tellure is headquartered.
  • You consent to the exclusive jurisdiction of the courts in that jurisdiction for any disputes.

Section 13 — Changes to Terms

  • We may modify these Terms at any time. Changes will be posted on our website.
  • Your continued use of our Services following any changes constitutes your acceptance of the updated Terms.