Refund policy

All Sales Are Final Due to the nature of our products, all sales are final. We do not accept returns or issue refunds once an order has been delivered. We encourage you to review your order carefully before completing your purchase. If you have questions about a product, please contact us before placing your order — we're happy to help.

Product Safety Our fragrances contain ingredients that may cause reactions in individuals with sensitivities or allergies. We strongly recommend reviewing the full ingredient list before purchasing and performing a patch test before full use. By purchasing our products, you acknowledge that you have reviewed the ingredients and accept responsibility for any sensitivities. Tellure is not liable for adverse reactions resulting from failure to review product ingredients or conduct a patch test.

Damaged or Incorrect Items We take quality seriously. Please inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, contact us immediately so we can make it right. We will evaluate each case and work with you toward a resolution. Tip: Photographs of the damaged or incorrect item help us resolve your case faster.

Exchanges We do not offer standard exchanges. However, if there is a verified issue with your order — such as damage or an incorrect item shipped — please reach out to us and we will do our best to assist you.